Vince,

Your hard work and determination resulted in a smooth transaction of customer service for me purchasing an automobile from Steve Moore Chevrolet. Upon my arrival last Aug-Sep 2009 from Afghanistan I went to three car dealers personally meeting and greeting my intent to purchase an automobile. The same questions were asked to the three dealers, my exchange of contact information, request of model vehicle, etc. It was surprising that the only auto salesman who gave me what I wanted was Mr. Vince Jefferson of Steve Moore Chevrolet. It was very shocking going to the [other] dealerships and getting brushed off to the extent that maybe I wasn't able to afford the vehicle that I requested. Going to [those other dealerships] made me feel like the salesman was doing me a favor rather then a service. This was not the case of dealing with Mr. Jefferson, all phone calls, emails and questions were answered in a timely manner. My every request of informaiton was provided immediately without any delay. I would recommend any buyer to Mr. Vince Jefferson for top-notch service and great customer satisfaction.

1/9/10
Russell

Vince & Brian,

I just wanted to thank you both so much for all you did for us. You helped us out tremendously with what we wanted and had no misgivings about it. You made it happen for us! We will recommend you all to all of our friends and certainly be back for future vehicle purchases. You guys were a pleasure to be around, and thanks so much for all you did.

Sincerely,
Chris and Stefanie

Mr. Moore,

In late March, my wife and I purchased a dark red metallic '92 LT1 Corvette convertible from your dealership. I spotted the car on Auto Trader.com and contacted Wil Pridgen, the listed Sales Associate. Based on his description and the Internet photos, my wife and I motored to your dealership to view the car. It was as described, what we were looking for and we bought it the next day. Wil Pridgen made this a smooth, pleasant experience for us. He and other staff members were at all times courteous and responsive to our requests.

On Saturday, August 23, we received a call from Wil informing us that the previous owner of the car had dropped off the original window sticker and sales brochure and that he would send them to us. A few days later both items arrived in the mail. Mr. Moore, I write to commend you and your associates for this follow through on a sale that occurred months ago. Plus, I especially wish to express my gratitude for the honesty and integrity displayed by Mr. Pridgen and the others at your dealership who assisted us.

Please share our thoughts with those involved and congratulations for having built such a professional team of associates.

Sincerely,
Kenneth

Steve Moore Chevrolet,

We wish to express our gratitude for kindness and willingness to go above and beyond the call of duty to "rescue" our students while they were in your fair city.

Lee County Public Schools
Sincerely,
Mike
3/11/2009

Mr. Moore,

Just had to let you know personally what an overall pleasant experience working with your salesman, Bruce and his manager Yoseph. They were truly the epitome of excellent customer service, common sense and direct concern for the reputation of the dealership.

When we all found out, very painfully, after driving my new 2009 Cobalt LT to Florida without Onstar at any time being able to give me my turn by turn directions, (one of the primary reasons for me purchasing the car.) My wife purchased a new 2009 Chevy Impala 2LT and we both loved it so much that I decided to trade my 2001 Toyota Camry in and let the American automakers get a heads up for a change. When after all your staff and 9 technical advisors at Onstar could not figure out why they couldn't send turn by turn, I finally found out by a technical manager that my car did not have ABS brakes. (Something about not having the speed sensors in the ABS system to be able to download turn by turn). After confirming this information, Yoseph went immediately to my aid and secured a car in SC that had all the features I required and we were able to make a very smooth transition to another Cobalt LT with ABS brakes......I can't emphasize the quality, customer concern and overall interest in my case your manager, Yoseph and salesman Bruce have given to me and I have already highly recommended your dealership to my friends at _________. I thank God, patience lasted long enough to realize what a fantastic dealership you are and a total asset to our community. By the way, your finance manager Brian was also outstanding. The first time, after purchasing over 75 cars so far, that I can truly say that it was an absolute wonderful experience purchasing our cars from your dealership. You can tell that you only employ quality people who have a passion for the business. This proves to us and the community that it is your leadership, Mr. Moore that makes the difference and coupled with your unbeatable staff, you are going to excel in these trying economic times. I already have shared my experience, some of which have told me about the excellence in your dealership and have also purchased many cars from you. Please note that " YOU GET MUCH MORE CUSTOMER SATISFACTION AT STEVE MOORE CHEVROLET". I am a composer and professional pianist and I would be happy to write your jingle and spread the good word....

Sincerely yours,
Robert and Connie
July 22, 2008

Steve Moore Sr.
Steve Moore Chevrolet
9325 South Boulevard

Dear Mr. Moore,

I wanted you to know how pleased I am with the service Scott Howell provided me when my 2005 Suburban’s transmission started acting up while I was on vacation at Ocean Isle Beach. I first went to the closest Chevrolet dealership, Ocean City Chevrolet in Shallotte NC. To my dismay they told me my Suburban which only had 40,000 miles a new transmission was needed. I then had the privilege of speaking with Scott. He immediately told me to call GM and he did as well. I had a case study issued and Scott informed his GM representative of what was going on. I had already decided Ocean City would not work on my vehicle due to their unhelpfulness and they’re continued comments of “I know you’re on vacation”. I had arranged to have my truck hauled back to Charlotte. Scott told me if I could get my vehicle to him he would take care of things. He had already arranged with GM to have the cost of replacing or repairing the transmission covered by GM. My truck was delivered to Scott and he was able to have it repaired within 2 business days. To top things off I had a charge for hauling my vehicle to Charlotte and he explained the unfortunate situation again to his GM representative and they paid for the hauling charge. Scott kept me as a customer of your dealership and GM. He really helped me out in a bad situation and I greatly appreciate his service and responsiveness. Dan Cutler also was great help to me. Both of them dealt with my numerous phone calls and apprehensiveness about going to another dealership after how Ocean City tried to take advantage of me. They are a great asset in your service department and I wanted you to know what a wonderful job they are doing and how they kept me as your customer.

Sincerely,
Sherri

To: Steve Moore , Jr., et al
7-17-08

Thank you for being such a class act!

Our recent Purchase of a Malibu was a Good experience. Vince led us to our decision in a very professional, yet “low key” manner. Warren led us through the financial Paperwork with ease. He even played “preservation hall” Dixieland Music (My favorite) on his Satellite Radio. Dan took great care of us last week for our first oil change without charge. What a surprise! Jerry, in the parts department, got us the estimate we needed for side door moldings in quick order ... We also appreciated Paolo sharing his gregarious self with us. We have been with Arnold Palmer the past 13 years (leased Catera/Olds Alero) and we thought the change of dealerships would be difficult. It was not. Even Arnold Palmer does not schedule appointments for service. But, I do miss their “Free” Capucinno Machine- Oh well, you can’t win them all.

God Bless You.
Most Appreciatively, Rev. Shaffer

Mr. Campell,

Thank you taking the time to direct me to the General Manager regarding my car repair bill. The problem has been resolved and again thank you for hearing my voice. This is the reason we purchase our cars from Steve Moore Chevrolet because of caring and great employees like you !

Respectfully,
Victoria

My name is Suzi and my husband and I recently purchased a 2009 Chevrolet Malibu from Steve Moore Chevrolet on 9/26/08. We wanted to take the time to THANK everyone that was part of our buying process. It started with a very unique sales lady named Trina Marshall. She was, by far, the most knowledgeable, professional and pleasant sales person we have ever had the opportunity to work with. She kept us informed and in the loop the entire process. She is definitely a big asset to the sales world and is very good at what she does. THANK YOU TRINA ! Then comes Brian Kanabroski, our finance guy. He really took the time to explain different finance options with us and left us leaving Steve Moore Chevrolet knowing that we had gotten a good deal. THANKS BRIAN!!! Last but not least… Yoseph Alejandro, the Sales Manager. He made it a priority to make sure attitude far exceeded our expectations. THANKS SO MUCH YOSEPH!

We did not get a chance to meet MR. Moore himself during our purchase but wanted to let him know personally that we feel his dealership is a step ahead of any other dealership we have ever done business with in the past. Keep doing what you’re doing !!! Great Job !!! We walk away from this whole experience completely satisfied and glad we found you to do our car business with. We will pass our experience on to all of our co-workers, friends and family that are ever in need of a new/used vehicle and send them your way.

Thanks Again,
Suzi and Todd

December 17, 2008

Mr. Stephen Moore
Steve Moore Chevrolet
9325 South Blvd.
Charlotte, NC 28241
Dear Steve,

Thank you for your gift of _____ to our 2008 Community Outreach Campaign. Your support helps to ensure that fragile neighborhoods have access to life changing YMCA programs. With your financial support, you’re helping us to fulfill our Christian Mission by providing resources for those most in need. These include after school care, an opportunity to participate in sports, summer camp and aquatic programs. Thank you for helping Real People with Real Promises through your gift. Together we are engaging and connecting with people to build healthy spirits, minds and bodies at the Harris YMCA, Harris Express and McCrorey YMCAs and in the Pine Valley and Sterling communities.

Sincerely,
Rick

September 27, 2008

Steve Moore Chevrolet
9325 South Boulevard
Charlotte, North Carolina 28241
Dear Steve,

I was incredibly impressed with the service I received from the minute I walked in the door of your dealership until I walked out a week later with my new Chevrolet Tahoe. I am a native Charlottean and have been driving Chevrolets most of my life and have always dreaded my visits with other local dealerships for service, repairs and general concerns. I visited Steve Moore for the first time last year and received high quality repair service and communication from the Parts and Service staff.

My return last month to purchase another vehicle was further confirmation that Steve Moore is the only place to be in this city. To be greeted by name every time I walk through the door by everyone there as well as receiving the extra help they offered with turning in a leased vehicle has been first rate and greatly appreciated. The entire staff from Paolo Amendola to Michael, Brian and all the others who assisted with my needs is quite a compliment to Paolo and his commitment to ensuring his team works so well together. I hope you will pass these accolades on to each and every one of them.

Thank you for the follow up letter received and for making this a pleasurable experience for me. I look forward to a continuing relationship with Steve Moore and will highly recommend your dealership to others as their needs arise.

Sincerely,
Connie

The Employees
December 18, 2008

Steve Moore Chevrolet
9325 South Boulevard
Charlotte, N.C. 28244
Dear Friends:

Thank you for the generous gift of _____ you all contributed to Jackson Park Ministries. We will use these funds wisely as we reach out to those in need that come to us for assistance. We operate fourteen different ministries out of our Airport Drive campus. We were founded in 1985. All of our friends come from churches, businesses and individuals. We receive no government or public funds. Again, thanks and come to see us!

In His Service,
Bill
Executive Director (Volunteer)

Steve Moore Chevrolet
9325 South Blvd.
P.O. Box 7386
Charlotte, North Carolina
At: Steve Moore
Dear Steve:

We, Mary Ann & Larry wish to take this opportunity to comment about the assistance we received at your Dealership. Joe “D” as he is known, greeted us as we entered the Dealership. We told him that we came from Pennsylvania and we were visiting our son in Charlotte. Also that we had a 2003 Aveo and we were looking to replace it with a new one. Even though we were out of state, he was very helpful on everything we asked at that point. We asked him if he could put a package together for us.

Yoseph Alejandro, sales manager, put the final figures together. We had few minor requests and he replied, “we’ll make it happen”. These Gentlemen are truly an asset to you.

Sincerely,
Mary Ann & Larry

Hi Wil,

I would like to thank you very much for taking such good care of me with my new Trail Blazer. I appreciate the help you and Chad gave me and Adam with the repairs. I have been telling my friends “Steve Moore Chevrolet” is the only place to buy a car and have service work done.

Thanks again,
Adam and Janis

10/15/08

Wil,

You and “the guys” went way above the call of duty for me and put a bright spot in when I really needed one. I appreciate what you did so much! and I love the Dakota!

Thank you all very much!
Danya

1/20/09

Wil,

This is my seventh new car purchase, and by far the most enjoyable purchasing experience. Although my 1996 Monte Carlo will always hold a special place in my driving history, my Cobalt is very impressive as I have 2400 miles with an average speed of 50 mph and mpgs of 36.9, 41.4, 40.9 on the first four fill ups. This has also allowed a range of 525 miles per tank. Thanks GM for another fine product; Steve Moore will see me again when I’m new car shopping.

Rick

Steve Moore Chevrolet Team,

Thank you for the outstanding customer service we received during our recent visit. Our purchase of the Range Rover could not have been more pleasant! This was the second car we’ve purchased from Steve Moore and I suspect it will not be our last. Best Wishes for 2009.

Sincerely,
Ryan and Kelly

08/17/09

Dear Mr. Amendola, General Manager October 5, 2009

Dear Paolo,

We want to take this opportunity to say a special and heartfelt "THANK YOU" to you and your team for the professional and courteous manner in which you made our purchase of a new Impala so enjoyable!

As you can well imagine, having spent 30 years with Chevrolet, we have had numerous opportunities to purchase a new car; but we can honestly say none has equaled our delightful experience at Steve Moore Chevrolet! From the professional sales presentation through to the delivery, Alan Heidenreich was outstanding and a credit to your sales team. We also enjoyed meeting Steve Moore, Jr., and Paolo, your personal involvement in our sales process was equally important to us and much appreciated!

All in all, Paolo, as stated earlier, this was the most enjoyable purchase experience we've ever had! Many thanks again to you and your team for providing us with such a memorable and "fun" time! You may be sure that, at every opportunity, we will encourage others to deal with Steve Moore Chevrolet!

With Much Gratitude,
Dave and Sally

Dear Mr. Moore,

I would like to let you know that your staff at Steve Moore Chevrolet in Charlotte, NC have stood behind your motto of good customer service. I recently purchased a used Ford Freestyle with Ray Fourney's assistance. Some time after purchase, the throttle body went bad. My local Ford dealership was unable to help me find a replacement part due to a back order issue with Ford. Joe Delibovi was kind enough to search all over the US to locate a part for my car. I find it interesting that a Chevrolet Dealership could find a Ford part, when a Ford dealership could not. Anyhow, Joe arranged for my vehicle to be fixed and provided me with a loaner car. As he stated, the car was fixed, and Scott Howell drove my car to Hickory (1hr away) to exchange for the loaner. Excellent customer service! Congratulations to a dealership that follows through on their promises.

Again thanks for great customer service, communication and a job well done- Patti