 
“Our 73 employees share a common goal, to deliver an extraordinary experience and the highest level of service. Our vision is to fulfill the automotive needs for you and your family for years to come”
- Paolo Amendola, General Manager
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WHY BUY AT STEVE MOORE CHEVROLET? We are family owned and operated. Over a half century of family history with Chevrolet. - We are committed to being one of the nation’s most successful and respected automobile dealerships.
- We are committed to continually exceeding the expectations of our customers for products and services in price, quality, and customer satisfaction.
- We will strive to continuously improve the quality, cost, and timeliness of our products and services through innovation, training, and education.
We are good corporate citizens to the community we serve, remembering our obligation to promote the well being of our neighbors who support our business endeavors. We are committed to team building that engages and nurtures individual talents while encouraging growth. We have a Customer Relations and Retention Department onsite to ensure a high quality experience for our customers.
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SALES DEPARTMENT - All Sales Consultants are General Motors Certified for new and pre-owned sales.
- Sale managers recipients of General Motors Mark of Excellence Award.
- Every Pre-owned vehicle comes with a comprehensive warranty.
- Every Pre-owned vehicle clearly marked with pricing information.
- 30 Day 1000 Mile exchange policy.
- Convenient Lease termination drop off location.
- Kelly Blue Book Guide and CarFax report on all Pre-owned vehicles.
- Every Pre-owned vehicle goes through a General Motors 112 point inspection.
- Continually receive high Customer Satisfaction scores through General Motors Mark of Excellence.
- Online chat available 24/7 at stevemoorechevrolet.com.
- Multitude of financing, insurance and protection options available for your new or pre-owned vehicle.
SERVICE AND PARTS DEPARTMENT - Multiple winner of General Motors Mark of Excellence Award.
- We are a Saturn Authorized Service and Parts Provider.
- State of the art facility, including air-conditioned work bays and electronic document manager for our innovative paperless system.
- 3 World Class technicians, 14 of our Technicians are General Motors Master Certified including 2 Hybrid Master Certified and 2 Corvette Master Certified Technicians.
- Loaner Service, which includes a fleet of Brand New Chevrolets, from Malibu to Suburban.
- Ability to set appointment via the Internet, along with monthly specials.
- Shuttle Service to local malls, neighborhoods, airport, and Light rail Station.
- Waiting area which includes light snacks, HD Television, and WI-FI internet access. Kids Area with TV, books, and toys for our younger clients.
- Ability to order ALL General Motors Parts and Accessories, via our parts counter, phone, or on the internet.
- Parts department with a 125 years of combined experience.
- We honor most major extended service plans.
- We service ALL General Motors vehicles
Our Customer Relations Philosophy
| - CUSTOMERS are the most important people in our business.
- CUSTOMERS are not dependent on us. We depend on them.
- CUSTOMERS are not an interruption of our work. They are the purpose for it.
- CUSTOMERS favor us with their patronage. We are not doing them a favor by serving them.
- CUSTOMERS are a part of our business. They are not outsiders.
- CUSTOMERS are not cold statistics. They are human beings with feelings and emotions like our own.
- CUSTOMERS are not someone to argue with or match wits with.
- CUSTOMERS are people who bring us their wants. Its our job to fill those wants.
- CUSTOMERS are deserving of the most courteous and attentive treatment we can give them.
- CUSTOMERS ARE THE LIFEBLOOD OF OUR BUSINESS.
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Steve Moore Chevrolet - A Charlotte and Fayetteville Chevrolet dealer
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